Internet Issues

Solution for AVG users

Issue: User is unable to access the internet; ipconfig output is empty for all primary network interfaces.

How To Fix/Instructions:

Mainly seems to be caused by the presence of AVG Network Filter Driver. Diagnose by the running the following from an elevated command prompt:

netcfg -v -s n

If gr_avgfwfd is present, have them uninstall with

netcfg -v -u gr_avgfwfd

then the usual combination of

netsh winsock reset catalog

netsh int ipv4 reset reset.log

Finally, reboot and verify connectivity using ipconfig or Details tab.

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